A quality manager is a middle or lower level manager responsible for the consistently high quality of the company's products or services. The specialist plans and implements measures to increase the company’s competitiveness, improves the enterprise’s technological processes, participates in employee training, and resolves issues of product certification and compliance with high quality standards.
The position of a quality manager can be called differently: head of the quality department, deputy director or quality director.
Places of work
The profession of a quality manager can be in demand in any industry - from education, transport companies to construction and aircraft production. This specialist is needed in a company that wants to improve its position in the market and certify its products and services, that is, bring them into compliance with quality standards - domestic and foreign.
History of the profession
The development of standardization began in Ancient Rome and affected units of measurement, sizes, shapes, building codes and regulations. Ancient China, India and Ancient Rus' had their own quality system, and they all depended on individual craftsmanship.
The quality breakthrough came after World War II in Japan, when manufacturers focused on defect prevention rather than inspection. In Russia, a shift in this emphasis began to occur only after the collapse of the USSR. The field of quality management in our country is at an active stage of development. Currently, some employers confuse quality specialists with quality control inspectors.
Responsibilities of a Quality Manager
The range of tasks included in the job responsibilities of a quality manager is very wide:
- audit and description of enterprise business processes;
- development of internal regulatory documents (instructions, regulations, procedures);
- implementation and control of a quality management system;
- ensuring certification of the company’s activities in accordance with international and domestic standards.
Sometimes the functions of a quality manager include monitoring production stages, but in fact this is the responsibility of a quality control inspector.
Requirements for a quality manager
Mandatory requirements for a quality manager:
- higher education - preferably technical or MBA;
- experience in the field of quality management (at least six months, more often from 3 years);
- knowledge of ISO standards;
- knowledge of legislation in the intended field of work (construction, medicine, education, etc.);
- excellent PC knowledge;
- English language level intermediate and above is highly desirable.
Communication skills, an analytical mind and leadership skills are also important for a quality manager.
Sample resume for quality manager
How to become a quality manager
The best education for a quality manager is a higher education in economics + MBA courses. Some universities offer a specialty in “quality management” (05/22/01). Among additional training, only short-term courses on quality management and ISO standards can be noted.
Quality manager salary
The average salary of a quality manager is 30 thousand rubles per month. A beginner without work experience can count on 20 thousand rubles per month. The salary of an experienced quality manager in a large company will be no less than 65 thousand rubles per month.
Where to get training
In addition to higher education, there are a number of short-term training on the market, usually lasting from a week to a year.
Modern Scientific and Technical Academy (SNTA) and a number of its courses in the direction of "
When hiring, it is important for the employer to know how motivated the new employee is. Especially if this is a young specialist who is just starting to work. Initially, motivation manifests itself when choosing a specialty. However, during the learning process it can change dramatically. To understand the motivation of future specialists in the field of quality, the editors of MMK asked two questions to students who study in specialties related to standardization, certification and quality management.
1. Why did you choose your specialty?
2. Are you going to work in your specialty after graduation?
LYUDMILA MEDVEDEVA,
5th year student at the Ural State Forestry University (Ekaterinburg), specialty “Quality Management”
1. I chose my specialty because I consider it necessary to develop the quality of goods and services in the modern market. Many enterprises began to take into account the quality of their products as a factor of competitiveness.
2. Yes, I plan to work in my specialty, because after graduation I want to take part in improving the quality of not only my life, but also the lives of those around me.
IVAN SHABARCHIN,
5th year student at St. Petersburg State University of Aerospace Instrumentation, specialty “Quality Management”
1. To be honest, I chose my specialty completely spontaneously. For a long time I was looking for something that I really wanted to do later, so that I wouldn’t give up my studies due to lack of interest. As a result, after studying the labor market and assessing my abilities, I chose “Quality Management”, since I consider this area to be one of the most promising. After all, every year more and more companies are certified for compliance with ISO standards.
2. Of course I will. I don’t understand people who, after graduating from university, don’t even try to work in their specialty, especially if it is in demand on the market. Now in Russia, issues related to quality management and certification have begun to be given due attention, because this is the key to the successful development of any large organization.
KIRILL KRAVTSOV,
2nd year student of the Far Eastern Federal University (Vladivostok), specialty "Standardization, metrology, certification"
1. I chose this specialty for rather unusual reasons. Firstly, it is just emerging in Russia, and something new is always interesting to me. Secondly, from 7th to 11th grade I studied at a technical lyceum and in the 10th grade I decided to become an engineer. And my relatives are also engineers. So the choice fell on this specialty.
2. The second question is difficult to answer because the future is not yet open to me. Rather, we can say that I would like and, thanks to my abilities, I can work in my specialty. However, this does not depend only on me - the competition is high, and there will be many people besides me. But I will do my best to get a job in my specialty.
REGINA BORODICH,
4th year student at St. Petersburg State Electrotechnical University "LETI" named after. IN AND. Ulyanova (Lenina), specialty “Quality Management”
1. Initially, I was going to get a completely different profession, but when I came to the university, they told me about this specialty and offered to apply for it. I became interested, read the booklet and made a decision. Later I realized that my choice was correct.
2. To be honest, during the first two years of my studies I didn’t have a very clear idea of who I would end up being and what I would do after receiving my diploma. Only in my third year, when specialized subjects began, did I begin to understand what I was studying for. I'm very glad I chose this path! After graduating from university, I will definitely work in my specialty, because I believe that thanks to my activities I will be able to make the lives of those around me and this world, albeit not much, better.
ALEXANDER KOROED,
3rd year student of the Far Eastern State Technical Fisheries University, specialty “Standardization, certification and metrology in the food industry”
1. This specialty seemed to me the most interesting and promising, taking into account the current economic situation, Russia’s accession to the WTO and the development of the Customs Union. I believe that the idea of improving quality will always be relevant, especially in the food industry.
2. I plan. I think there is a creative aspect to working in this field, which I enjoy.
ANNA GAVSHINA,
2nd year student at Nizhny Novgorod State University of Architecture and Civil Engineering, specialty “Standardization and Certification”
1. Although I consider my specialty to be quite complex, it is very interesting and necessary, especially at the present time. There are currently few specialists in this field, so they are in great demand. And the salary in this area is very good, which is undoubtedly encouraging. In general, I like studying, and I do not regret that I entered this university and this particular specialty.
2. After completing my studies, I, of course, want to work in my specialty. It is interesting to get to know this field of activity better and open up new perspectives.
KSENIA CHURIKOVA,
5th year student at the Moscow Institute of Steel and Alloys, specialty “Standardization and Certification”
1. I consider my specialty modern and promising. Standardization in Russia is just beginning to develop, and it is interesting to participate in its development. Initially, I chose this specialty by chance, by hearsay, but over the last years of study, thanks to excellent teachers, I realized that I really like it.
2. I am already working in my specialty and am going to continue after graduation.
SERGEY AVERIN,
1st year student at the Moscow Energy Institute, specialty “Quality Management in Production and Technological Systems”
1. At first I studied at college with a specialty in “Communication networks and switching systems,” then I went to work as a designer of low-current systems, and entered the evening department at MPEI. I chose my specialty at the university based on the fact that it was closest to my specialty in college.
2. After graduation, I plan to work in my specialty, because my current work is indirectly related to it: we design according to state standards, draw up documents in accordance with the Unified System of Design Documentation (ESKD), etc.
ALEXANDER BOROVIKOV,
2nd year student at Omsk State Transport University, specialty “Quality Management”
1. My sister recommended this specialty to me. She graduated from Moscow State University with a degree in management in the banking sector, studied this area and said that specialists in the field of quality are valued. In addition, this is a very interesting specialty, and there are many options where you can go to work.
2. Yes, I plan to work in my specialty, and I hope I will succeed, because I think the work will be interesting and will not become a routine.
ANNA SHATKINA,
4th year student at Penza State University, specialty “Standardization and Certification”
1. I chose my specialty because I believe that it is in demand at the present time.
2. I plan to work in my specialty because it is promising.
In the era of penetrating the depths of space and revealing the secrets of the human genome, the field of higher education is also experiencing serious, and even radical, reforms. After all, it is education and science that are the basis for transformations in all spheres of human life. Changes are necessary to quickly and effectively solve the problems of saturating the economy with highly qualified workers in new areas. One of these is the specialty “Quality Management”.
The nail of the problem
Issues related to quality management in all areas of the economy are very relevant. The increase in interest in this issue on the part of a large number of scientists and businessmen was associated with Russia's accession to the WTO. The existing indicators of the level of competition in our country and the requirements for manufactured goods are clearly outdated by today. It is now obvious that new methods and technologies are required, as well as specialists who have received education in the specialty “Quality Management”.
The importance of a new direction of study
The emergence of a new direction of study in the field of higher education is important because this is the area of work where activities are planned and an analysis of procedures is carried out that affect the entire production process. As a result, services or goods are created whose task is to provide high quality indicators.
Quality is the result of fulfillment by both the entire system and each individual part of the enterprise of its direct production functions. The specialty deals with such a problem as the production of high-quality products, which, in turn, improves the standard of living of people. This means quality management is the No. 1 economic and social problem.
The specialty “Technical regulation and quality management” is a separate area from a set of specialties and profiles and serves as the basis for many processes in production.
Prevalence
New training programs involve studying the issues of producing quality products, and this is associated with all production processes. This state of affairs requires the development of such an area as quality management. In Soviet times, we had a critical shortage of specialists in this field in their pure form. Now the whole society understands this.
Currently, the specialty “Quality Management” is available in 117 Russian universities. The direction is taught both in capital cities and in provincial ones, in completely different regions of Russia.
Subjects for admission
To enroll in the specialty “Quality Management” at a university, a school graduate must have good knowledge of mathematics, physics, computer science, chemistry, information and computer technology, and a foreign language. As a rule, the compulsory subjects are Russian language and mathematics (major level). The last subject is determined by the choice of the university. This could be computer science and ICT, chemistry, physics or a foreign language.
Where to study in Moscow
In Moscow, the specialty “Quality Management” is taught at the Polytechnic University, the University of Technology and Management, the Aviation Institute, the Stankin Institute of Technology, and the State University of Transport. These universities have a specialty in “Quality Management”. But you can also study economics, management, economics and management, and then take advanced training courses in “Quality Management.”
Objectives of the specialty
Specialists who work in the field of quality management must be able to find solutions to problems such as, for example:
- implement technical and economical projects that are aimed at developing stable and efficient production in the country;
- development of the quality management structure in the association;
- formation of certification and audit of management structure;
- organization of effective interaction between three components - the state, the enterprise and the client.
This is not yet a complete list of knowledge and skills of a graduate in the specialty “Quality Management”.
The level of education
The level of education in this area, the qualifications of teachers and the requirements for students should be somewhat higher than in some other areas. During training in the specialty “Quality Management”, students receive information that allows them to implement quality of goods at the level of Western standards:
- ISO 9000 - quality management standards.
- ISO 14000 - environmental quality management.
- MRPII and ERP - working methods.
In addition, university students studying in this discipline study methodological methods and tools for analyzing product quality, master the latest graphics programs that are designed for effective work on projects.
The training system in the direction of “Quality Management” is a fairly new and still emerging direction. The specialty will become another area of study formed on the interaction of economic development with the problem of raising the level of standards according to domestic and foreign rules.
The knowledge acquired during undergraduate studies is basic. This is mainly a theoretical course, formed from individual methods and teaching methods. In addition, significant attention is paid to teaching students how to work with programs and databases.
Scope of knowledge
The knowledge acquired in the specialty “Quality Management” allows the graduate to work in various organizations, both public and private. During the training, students gain knowledge and skills that can later be effectively applied in daily activities. Theoretical as well as practical classes carried out during the training period simulate the conditions encountered in practice. To ensure that there are no difficulties in work after graduation, the entire knowledge base is divided into various types of activities, which makes it possible to provide the student with wide-format information.
What a university graduate should know
In the process of studying disciplines at a university, a student majoring in “Quality Management” will:
- study the market for goods and services;
- explore the problems faced by manufacturing organizations;
- explore how to make the production process less expensive, avoid waste of raw materials, and reduce the time to produce a unit of product;
- study the reasons for the production of defective goods and products with low quality, and also know the necessary conditions for preventing defects in production;
- analyze the quality of services provided;
- apply more effective quality control methods;
- improve the quality of goods, processes and services;
- conduct and analyze the results of internal audit in the organization;
- contribute to ensuring environmental friendliness and safety of production processes;
- prepare and implement business projects;
- direct information and material flows in the enterprise and in the provision of services;
- prepare organizational reports;
- carry out the selection of employees, train and certify personnel, develop the necessary professional and personal traits;
- speak fluently in a foreign language.
Note to applicants
It is worth noting that students who already have sufficient knowledge of a foreign language are admitted to the specialty “Quality Management”. This is due to the fact that the specialty is based on Western achievements in the field of product quality management. To best understand new techniques, most of the information must be studied in the original language, usually in English or German.
Education
The specialty involves studying a large amount of information. The knowledge acquired during the period of study should be used in various fields. Graduates of this specialty are in demand in today's labor market. In order to become highly qualified specialists after graduation, students study knowledge in commercial, computer disciplines, and specialized subjects.
Profiles
In the area of Quality Management, what specialties and profiles exist? During the learning process, students are offered new materials and skills to study that are necessary in their future professional activities. The theoretical as well as practical training completed during the years of study reflects the conditions that the graduate will subsequently encounter in the workplace. To avoid mistakes in professional activities, training takes place in different profiles.
In total, this specialty has over ten profiles, two main ones:
- Quality management in production and technological complexes. This area trains professionals in the formation, research, application and verification of quality management systems at the enterprise.
- Quality management and information and analytical systems. Graduates who have received a diploma in this profile are able to conduct strategic general analysis to strengthen the positive trends in the development of the Russian economy.
In addition, profiles are identified in other areas of the economy. For example, by studying in the same specialty, you can become a quality auditor, a system administrator, a process controller, a logistician, a quality laboratory assistant, a quality engineer, a controller, an appraiser, and an occupational safety expert.
Where and by whom to work
Opportunities to get a job in the specialty “Quality Management” are wide. It is worth considering private structures, organizations industrial or financial areas, and federal or municipal authorities supervising industry or banks. Government organizations are in particular need of qualified workers.
Where to work in the specialty “Quality Management”? The graduate can find a job in the field of management, where he will have to develop, improve and monitor the work of modern quality management systems, and implement the production of high-quality goods. The scope of activity of such a specialist also includes managing employees of the quality management department. Immediately after graduating from university, you can get a job as a junior employee in one of the state or private industries, career advancement - to the head of a department.
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Profile(directionality) : Quality management in production and technological systems
Qualification – “Bachelor”
Trains:Department of Mechanical Engineering Technology, Faculty of Mechanical Technology, South Ural State University
Quality Management System (QMS) is a system for organizing and managing the business of an enterprise on the principles of quality.
Currently, there are more than 870 million enterprises in the world that have certified quality management systems (QMS) in their companies. In Russia there are slightly more than 4 million of them, and the process of QMS certification in our country is growing, up to 45% of such organizations are added annually.
Obtaining a QMS certificate allows an enterprise to:
increase competitiveness; give existing and potential consumers confidence in the organization’s capabilities; improve image; maintain and expand your place in the market; gain advantages in tenders; establish a baseline for continuous improvement; attract foreign investors; establish commercial relations in the foreign market.
| "Quality control"? |
| This is a bachelor who can: · develop, implement and operate modern models of quality management systems · solve applied problems of improving the quality of products and services · develop and take part in the implementation of measures to improve production efficiency, aimed at reducing material consumption, reducing labor intensity, increasing labor productivity · analyze the causes of defects and low-quality products, develop measures to prevent them · conduct consulting, external and internal audit of existing quality management systems · organize the work of performers, find and apply management decisions in the face of different opinions |
| Where and with whom can a graduate work in the field of study? "Quality control"? |
| Graduates can work: · managers, specialists of the center for standardization, metrology and certification · specialists from departments of foreign economic activity of enterprises · specialists from certification bodies · experts, quality management system auditors · in quality management departments at enterprises of any profile: from mechanical engineering, light industry enterprises to educational institutions and the leisure services sector |
| What do they teach a bachelor's degree in quality management? |
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| Bachelor students study the following subjects: · technology and organization of production services · economic management of an organization · personnel Management · total quality management · information technologies in quality management and information protection · process management · financial and management accounting · metrologists Profile(direction): Quality management in production and technological systems Trains:Department of Mechanical Engineering Technology, Faculty of Mechanical Technology, South Ural State University Quality Management System (QMS) is a system for organizing and managing the business of an enterprise on the principles of quality. Currently, there are more than 870 million enterprises in the world that have certified quality management systems (QMS) in their companies. In Russia there are slightly more than 4 million of them, and the process of QMS certification in our country is growing, up to 45% of such organizations are added annually. Obtaining a QMS certificate allows an enterprise to: increase competitiveness; give existing and potential consumers confidence in the organization’s capabilities; improve image; maintain and expand your place in the market; gain advantages in tenders; establish a baseline for continuous improvement; attract foreign investors; establish commercial connections in the foreign market.
I, standardization and certification · quality audit · quality system certification · technology for developing standards and regulatory documentation · mathematical modeling of technological processes · internships: introductory, production and pre-graduation · computer training carried out throughout the entire training period |
| Duration of training in direction 221400 “Quality Management” |
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| Duration of training |
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| Full-time department (Faculty of Mechanics and Technology) |
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| bachelor | |
| Correspondence department (Correspondence Faculty of Engineering and Economics) |
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| Bachelor | |
